Box Office Associate (Part Time)
The New Group, one of New York’s leading Off-Broadway theaters, is seeking a part-time Box Office Associate. Reporting to the Manager of Ticketing & Audience Services, the Box Office Associate plays a key role in supporting both the Ticketing and Audience Services Department and the Marketing Department.
The New Group is an award-winning, artist-driven company with a commitment to developing and producing powerful, contemporary theater. The organization’s New Group/New Works play and musical development program champions original works by emerging and established authors. The New Group also operates a variety of theater education programs from teen acting ensembles to college access programs, and a college-level acting studio in collaboration with Long Island University-Brooklyn.
Responsibilities of the Box Office Associate include:
- Understand and adhere to The New Group’s Box Office policies and procedures.
- Process single ticket sales, membership orders, donations, and exchanges in Spektrix with accuracy and attention to detail.
- Provide support for customers by phone, email, and in-person, demonstrating knowledge of The New Group’s current productions, programs, and box office policies and procedures.
- Assist with sales for special events and benefits sold through Spektrix.
- Maintain up-to-date and accurate customer data in Spektrix.
- When The New Group productions are in performance:
- Print, prepare, and distribute tickets
- Process sales at the theater box office (tickets & merchandise)
- Process third party sales and lists received by email.
The ideal candidate will have the following:
- Outstanding customer service skills and friendly demeanor on the phone & in person.
- The ability to work well under pressure.
- Superb attention to detail and the ability to organize and complete tasks between interruptions.
- Ability to communicate verbally and in writing with a clear, professional and patient manner.
- The desire to be part of building an inclusive, equitable, and accessible environment.
- Previous experience in ticket sales and/or Spektrix a plus, but not required.
If you don’t meet all of the criteria listed above and you know you have what it takes to do this job, we encourage you to apply and tell us about yourself in your cover letter.
The rate pay for the Box Office Associate is $18.00/hour.
This is a seasonal, part-time, hourly position with some night & weekend availability required. Box Office Associates generally work between two and three digital and/or performance shifts per week during The New Group’s season.
- The New Group Digital Box Office is open 12 PM to 5 PM Tuesday - Thursday. Box Office Associates work digital shifts remotely or from the office or theatre box office. When working remotely, associates use their own computer and smartphone to access box office systems, which must be operated in compliance with The New Group’s security protocols.
- Performances are generally scheduled in the evenings Tuesday - Sunday and in the afternoons Wednesdays/Saturdays/Sundays, with some exceptions. Performance shifts are worked on site at the performance venue (currently Signature Theatre).
The New Group encourages applications from all qualified candidates. The New Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [email protected].
To apply, please submit a cover letter in the body of your email, with resume and references attached, to [email protected] with “Box Office Associate” in the subject line. Please include your availability for both digital and on site shifts. No phone calls please.
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