Frequently Asked Questions



BY PHONE by calling The New Group Box Office at 917-935-4242 (Please note the box office is not open to phone orders)

IN-PERSON at The Pershing Square Signature Center (480 West 42nd Street) beginning 90 minutes prior to each performance. Please note that the in-person box office does not accept cash. is the authorized seller of tickets. The New Group can’t assist with tickets purchased from a second-hand site.

When do tickets go on sale?

Tickets for our productions go on sale to the public approximately 4-6 weeks before the first performance and subscribers receive a priority booking period of about 4 weeks before tickets go on sale.


Where do New Group productions take place?

Since 2014, most of The New Group’s productions have taken place at The Pershing Square Signature Center (480 West 42nd Street).

When are your performances?

The typical performance schedule is Tuesday – Friday at 7:30, Saturday at 2pm and 8pm and Sunday at 2pm.


What happens if I can't remember my log-in information?

If you need help logging into your account, please contact The New Group Box Office at


If I cannot come to the show, can I exchange my tickets or be refunded?

Subscribers and Patron Ensemble members get free ticket exchanges (subscribers with at least 48 hours’ notice). Single tickets cannot be exchanged. There are no refunds for any single ticket or subscription purchases.

Are there group rates offered for New Group productions?

The New Group does offer special rates for regular and student groups of 10 or more. Email for more information.

Is The Pershing Square Signature Center wheelchair accessible?

Yes. The Pershing Square Signature Center is wheelchair accessible and restrooms are located on the same level. A limited number of accessible seats are available for each performance. Please inform the box office at the time of purchase about any special needs or select an accessible seat when purchasing online. Click here for more information about accessibility.

What happens in the event of inclement weather?

Time permitting, we will notify all of our patrons via phone if we must cancel a show due to inclement weather. Since weather conditions can change drastically throughout the day, The New Group recommends that patrons call The New Group Box Office at 917-935-4242 or check Facebook or Twitter @TheNewGroupNYC just before leaving their home to come to the theater, for any last-minute updates.

Do you have shows for children?

No, most shows at The New Group are intended for children 16 and older because of the adult content.

If I lost my ticket could I still come see the show?

Yes! If you lost your ticket, you will be required to present the credit card that you used to purchase the tickets or a Photo ID that matches the name the tickets are being held under at Will Call. If you purchased your tickets at the box office and need them reprinted, please visit the Will Call desk no earlier than one hour prior to curtain with valid ID. Please note that tickets will only be reprinted for the person who ordered the tickets and will be handed directly to The Pershing Square Signature Center House Manager.

How should I dress for The New Group?

Semi-casual or neat casual.

Can I bring my camera?

Pictures are NOT permitted inside the theater or of the performance you are seeing.

How do I sign up to become a New Group Usher?

Please email and you will be placed on the mailing list to receive notification of usher availability.

How do I remove my address from receiving mailings?

Click here to request to be removed from our physical mailing list.